If the customer is not satisfied with the product within 30 days of purchase, Hyde will exchange or refund the value upon receipt of the returned product. Hyde will not be obligated to accept any returns of product submitted more than 30 days after the date of retail receipt issued by the merchant, (Date of Purchase). The product must be in new and resalable condition. All decorated (customized) products, i.e., embroidery, silk screening, graphic transfers, etc., are non-returnable or refundable. If you purchased the product through a third party, retailer, or wholesaler, you must contact them for processing a return.
NOTE: HYDE DOES NOT ACCEPT INTERNATIONAL RETURNS
To return any a product to Hyde, the following procedure will need to be followed.
Email email@example.com, to request a Return Merchandise Authorization Number (RMA#). The RMA# should be written on your shipping paperwork and the packaging so that it can be easily identified when received.
Once received, the product will be examined to determine if it falls under the warranty, the product must be received by Hyde within 30 days of the original Date of Purchase to be eligible for a return. If so, a credit refund or a new product will be sent out.
Contact firstname.lastname@example.org for further information.