If the customer is not satisfied with the product within 30 days of purchase, Hyde will exchange or refund the product value upon receipt of the returned product. Hyde will not be obligated to accept any returns of product submitted more than 30 days after the date of retail receipt issued by the merchant, (Date of Purchase). The product must be in new and resalable condition. All decorated (customized) products, i.e., embroidery, silk screening, graphic transfers, etc., are non-returnable or refundable. If you purchased the product through a third party, retailer, or wholesaler, you must contact them for processing a return.
All returns of Wingman vests are subject to a $5 fee (per vest).
Shipping Charges are not refunded.
HYDE DOES NOT ACCEPT RETURNS ON WHOLESALE ORDERS
To return purchased merchandise to Hyde, contact firstname.lastname@example.org for return instructions.
Once received, returned product will be examined to confirm it is eligible for a refund (new, unused, tags intact and connected). The product must be received by Hyde within 30 days of the original Date of Purchase to be eligible for return. If product is deemed returnable, a credit for the purchase price (minus shipping charges) will be issued.
If merchandise is deemed not returnable because it is used or damaged the refund will be denied and goods will be shipped back to the customer.
Contact email@example.com for further information.
Product Defects/Warranty Concerns
In the event of a manufacturing quality issue, please notify us by sending your order number, a detailed description of any potential issues with your Hyde product, and high-quality photos (taken in adequate lighting) immediately to firstname.lastname@example.org, our team will address and rectify the situation as quickly as possible.